Shipping + Returns

Refunds

we are happy to provide you with a refund on full-priced items if:

> if the items have not been washed, damaged or worn

> the items are in saleable condition, in their original packaging with all tags attached

> you notify us for a refund within 7 days of receipt
 

>  you provide us with the original invoice, for proof of purchase 

> if the garments are faulty

> If you received a different garment to what you originally ordered

>refunds will not be made if the garments have been purchased in a stockist store

once we have received your item, we will refund you through your original payment method

unfortunately, the original cost of shipping will not be refunded 

we do not refund sale goods unless they are faulty


Exchanges

you may exchange your order for a credit note which can be redeemed online

upon receipt of your returned order, we will issue you with a credit note to the value of your return, where we will send to your email

please note that credit notes are only valid for 6 months and not refundable or redeemable for cash

exchanges will only be accepted if:

1. the items are in saleable condition, in their original packaging with all tags attached

2. the items have not been worn, damaged or washed

3. you notify us within 7 days of receipt of goods

4. the original invoice is provided as proof of purchase

 

Item Availability

If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund.

How to return an item

1. Please request a return/exchange by emailing info@pinkyandkamal.com within 7 days of receiving your order.
2. Please include your full name, the reason for return, order number and which item/s you would like to exchange.
3. Once your refund/exchange has been approved you will receive an email with a form to be filled out and returned with your item.
4. Once we have received your item we will notify you and process your exchange/refund within 7 business days.

 

Return Address

PINKY AND KAMAL
5 Landy court

Kilsyth

VIC 3138 

Australia


Email: info@pinkyandkamal.com

 

Please note: Pinky and Kamal will not be responsible for shipping and handling costs to return the item. If the item does not reach us safely, Pinky and Kamal will not be held responsible.